FAQ's
The Company
What is WizeTalk?
How reliable are your services?
Service
What kind of services can I order online?
Can Wizetalk VOIP work with Dial Up Connection?
How soon can I start using your services?
How will I know when my account is active?
How often do you change rates?
What Numbers are Available?
Is 911 service available?
Can I cancel my service any time without incurring penalties?
Customer Care
What options do I have to contact customer service?
Can I manage my account online?
Billing
How will I be billed and how often?
What are my bill payment options?
Are there other fees charged on my account?
Are there any service charges/hidden costs?
In what currency will I be charged?
How can I view my account balance?
How can I resolve billing disputes?
Callback Service
What is the callback service?
Can I use callback service from any country?
Can I use callback from a hotel or office extension?
Can I initiate calls from any computer anywhere in the world?
Can I initiate calls from my cell phone anywhere in the world?
Can I manage my calls online?
Dial Around Service (PIN less Dialing)
What is the Dial Around service?
How does it work?
From which countries can I use the Dial Around service?
Can I use Dial Around from cellular phones?
What if I call from a telephone number other than my registered number?
Answers
What is WizeTalk?
WizeTalk is a service provider specializing in value-added long-distance voice services. Wizetalk provides world class services at affordable prices.
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How reliable are your services?
With 24/7 on-site monitoring, real-time diagnostics and reporting, our system is designed to function under the toughest conditions. Fully redundant switching platforms and web servers located at a strategic bandwidth locations at New York and Toronto also help to all but eliminate downtime.
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What kind of services can I order online?
You can order dial-around (PIN less dialing) long distance, international callback, web call back, SMS call back and prepaid phone cards.
Can Wiztalk VOIP work with Dial Up Connection?
No, dial up connection speeds are not fast enough to accommodate WizeTalk VoIP service. In addition to this, dial up would not take full advantage of WizeTalk’s ability to be a 24/7 phone service, as it would only be able to be used when you were dialed into the internet. You can use all the savings from switching from a landline to WizeTalk to cover any difference in cost between dial up and a high speed broadband connection!
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How soon can I start using your services?
Almost instantly.
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How will I know when my account is active?
We will send you an email moments after your account has been activated.
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How often do you change rates?
Rates do not change frequently, However if the rates do change you will be notified.
What Numbers are Available?
We have numbers available in most Cities in USA, Canada and Europe. We can also request available numbers from Public Telephone provider in other countries.
What do I need to use your VOIP service?
A High speed broadband Internet connection (128 Kbps or higher).
Either an IP phone or a VoIP adapter, which WIZETALK automatically ships to you upon sign up, allows you to hook up your current phone to your broadband connection.
Is 911 service available?
Yes, 911 Emergency service is available in certain areas, upon signing up. However, you should be aware of the important difference between traditional 911 service offered through landline telephone networks and 911 services currently offered through VoIP networks such as WizeTalk. For example, all fire, police, ambulance and all other emergency response services will be dispatched to the service address you provide upon signing up, regardless of whether or not you are using you WizeTalk service from that location. As such, you must confirm that your service address information is always provided as the address at which you would like emergency services to be dispatched to. In addition, calling 911 on a VoIP service is always subject to technical limitations such as interrupted power supply or broadband connections.
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Can I cancel my service any time without incurring penalties?
Yes. You are in total control of your account.
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What options do I have to contact customer service?
You can contact us by phone, email, or fax.
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Can I manage my account online?
Yes, you can, free of charge. This is an online account management system that allows you to:
- View your current invoice
- Change your billing profile
- Add new services instantly to your existing account
- Change your registered number
- Place calls directly from your desktop
- Download call details into an application of your choice.
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How will I be billed and how often?
We offer prepaid services. Your services will stop functioning when ever the balance in your account goes below set limit. If you opt for an auto recharge at the time of signing up, your credit card will be billed for the amount equal to initial sign up amount when ever your funds run below set limit. An auto-recharge option is recommended as you will never be deprived of our sevices.
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What are my bill payment options?
You can pay with Visa, Master Card or Amex. You can also open a prepaid cash account and make payments to WizeTalk using Paypal, Western Union or wire transfers. You could even send a personal cheque, with your telephone number on it, payable to WizeTalk and we’ll call you back soon after the check has been cashed.
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Are there other fees charged on my account?
No.
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Are there any service charges/hidden costs?
No, there are no hidden costs.
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What currency will I be charged in?
You will be charged in US or Canadian Dollars.
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How can I view my account balance?
When you access your account online by logging in, you will be able to view your current balance.
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How can I resolve billing disputes?
You can contact us either by emailing your complaint to billing@wizetalk.com
or by calling our customer care center at 1866-696-9249 ext 701.
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What is the callback service?
The Callback Service is an automated call-return system. Every customer is given a unique access number (also called DID). Each DID has an assigned callback number. Whenever the DID rings once, WizeTalk's system recognizes the account number and immediately calls the user back. When the user picks up the call and hears a voice prompt inviting him or her to place a phone call, the user then makes the call to any destination in the world at WizeTalk's discounted rates.
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Can I use callback service from any country?
Any working telephone number from anywhere in the world can be programmed for the callback service.
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Can I use callback from a hotel or office extension?
Yes, you can program the callback service to automatically dial room numbers or extensions after the inbound call has been answered. You can even record voice greetings that instruct a live attendant to transfer the incoming call.
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Can I initiate calls from any computer anywhere in the world?
Yes, we have a web trigger you can use to initiate calls from your PC. Simply enter your access number and destination number, press the CALL button and in a few seconds you will receive a callback and will immediately connect to the destination number of your choice.
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Can I initiate calls from my cell phone anywhere in the world?
Yes, if you have a GSM mobile phone. Send a text message to the number we provide and in a few seconds you will receive a callback and will immediately connect to the destination number of your choice.
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Can I manage my calls online?
Yes, you can see your call details in just a few seconds after the call has been completed.
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What is the Dial Around service?
Dial Around is a long distance service that requires you to enter a toll free number before placing your outbound call. This way you will bypass your long distance carrier charges.
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How does it work?
How it works is simple. Call a toll free number assigned by WizeTalk, wait for a dialtone, then place your destination call.
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From which countries can I use the Dial Around service?
At this time, Dial Around can only be used from USA, Canada and 50 more countries.
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Can I use Dial Around from cellular phones?
Yes
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What if I call from a telephone number other than my registered number?
If you call from a different phone number, the system will prompt you to enter your PIN code. Using this method, you can make calls from anywhere in World.
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